Tranquility Independent Funeral Services Ltd
Cookie/Privacy Policy/Disclosure of interests

Caring, Personal and Respectful

Company No. 12393870

Our contact details

 

TRANQUILITY INDEPENDENT FUNERAL SERVICES LTD

UNIT 5, JACQUEMAND INDUSTRIAL ESTATE

NEW PORTREATH ROAD

PORTREATH

CORNWALL

TR16 4QQ

Tel: 01209 842467

 

Email: tranquilityindependent@gmail.com

www.tranquilityfuneralservices.co.uk

Disclosure of interests

Tranquility Independent Funeral Services Ltd is an Independent, stand alone limited company. The sole owners of the business are Mrs Paula Sharon Hampton and Mr Michael John Hampton.

Our services are advertised with different businesses and by way of advertising media within the sector including, price comparison websites. Tranquility Independent Funeral Services LTD have no interest in any of these 3rd party businesses in terms of financial and/or influential interests.

 

*** PLEASE NOTE ***

 

This privacy policy applies only to the actions of Tranquility Independent Funeral Services Ltd and users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Tranquility Independent Funeral Services Ltd is the “data controller”. This means that Tranquility Independent Funeral Services Ltd determines the purposes for which, and the manner in which, your Data is processed.

Things covered in our policy…

 

General Data Protection Regulation (GDPR)

Website privacy policy

What data we collect

How we collect data

How we use the data

What we do with the information

How we store your information

Use of Cookies

Your data protection rights

Complaints procedure

 

 

General Data Protection Regulation (GDPR)

This website is owned and maintained by Tranquility Independent Funeral Services Ltd as such the data held within this website is secured, and maintained by us. If you have any questions regarding your personal data, please do not hesitate in contacting us on:-

01209 842467 or tranquilityindependent@gmail.com

When using our contact form the information submitted will be securely sent to the business email address as provided above. If you have used the contact form and have any questions regarding your personal data that has been submitted, please use the information found on the contact page to speak directly with the data controller.

 

Website privacy policy

This privacy policy sets out how our website uses and protects any information that you give us when you use our website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from the 5th August 2021.

What data we collect

When interacting/Using our website we may collect the following for secure use in our offices and to enable a first point of contact with you, our client.

Your IP Address

Contact information including your name, phone number and email address

Demographic information such as postcode, preferences and interests

 

How we collect data

We only collect data inputted by you plus some data that is automatically collected like, Web browser type, Operating System used etc.

Other examples of data that we may collect are…

When you contact us via our website or by telephone, post, e-mail or through any other form when using our services.

 

How we use the data

Any or all of the collected data may be required by us from time to time in order to provide you with the best possible service and experience when using the website and or visiting our funeral home. Specific data may be used by us at any given time for the following reasons:

Internal record keeping

Improvement of our products / services

Pre-paid Funeral plans

Funeral arranging forms

Returning clients/families

 

 

 

What we do with the information

All the information collected via our website and internally at our premises is used only by the company directors and appointed staff at Tranquility Independent Funeral Services Ltd.

No personal client information is shared with any other 3rd party website i.e. Social Media accounts etc.

We may share your data with the following groups of people for the following reasons:

Our employees, agents and/or professional advisors, to process and fulfil orders;

Third party payment providers who process payments made over the Website (Pre-payment plans), to enable third party payment providers to process user payments and refunds.

All in accordance with this privacy policy.

How we store your information

All collected/gathered information is stored securely at our premises in a locked filing cabinet situated in a secure/locked office.

All client information is kept for a maximum of 20 years, where it is then destroyed securely/safely by way of shredding all associated documents at the time of disposal 

 

Use of Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being visited. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If any of the above apply to you, please contact us at;

tranquilityindependent@gmail.com

01209 842467

Tranquility Independent Funeral Services Ltd

The Directors

Unit 5, Jacquemand Ind Est

New Portreath Road

Portreath

Cornwall

TR16 4QQ

 

Complaints procedure

Our number one priority is to treat all of our clients with the upmost respect and compassion in their time of need. Unfortunately, things can sometimes go wrong and may have been out of our control.

To request a complaints form, please get in touch by way of phone, email or post with the contact details supplied in this policy. Once received and completed, we request that you send the form at your earliest convenience to the company directors at…

Tranquility Independent Funeral Services Ltd

Unit 5, Jacquemand Ind Est

New Portreath Road

Portreath

Cornwall

TR16 4QQ

We will work very hard with you to discuss any issues or concerns you have in an attempt to resolve them in a fair and timely manner.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

                                             ICO registration certificate

All information detailed in this policy is deemed true and correct at the time of writing on 05/08/2021